Trezor has confirmed that three Trezor Safe 5 hardware wallets purchased from authorized reseller CryptoBilis contained hidden implants designed to steal recovery phrases. The company examined one device in its laboratory and identified the other two through photographs provided by owners, with no reports of lost funds to date.
How the Implant Works
The implant consists of an additional circuit board placed between the wallet's main board and its screen. It reads the recovery phrase directly from the display during backup creation or when a user restores an existing wallet. The device also captures any passphrase shown on screen, encrypts the data, and transmits it over the mobile network to attacker-controlled servers. If connectivity is unavailable, the implant stores the information and retries transmission until successful.
The implant does not alter the wallet's firmware or Secure Element, making it invisible to standard integrity checks. Trezor released firmware version 2.13.1 for the Safe 7, Safe 5, Safe 3, and Model T, which prevents the known implants from capturing data on updated devices. However, the update cannot protect recovery phrases already intercepted before installation.
Customer Recommendations
- Move funds to a new wallet using a fresh recovery phrase.
- Do not restore an old phrase on any device purchased from CryptoBilis.
- Never set up or enter an existing recovery phrase into an unused wallet from the reseller.
- Contact Trezor Support for a replacement device; do not weigh or open the wallet, as these checks are unreliable.
- Never share recovery phrases, even with parties claiming to be Trezor support.
CryptoBilis served as an official Southeast Asian reseller until October 9, when Trezor terminated the partnership. The three affected wallets were purchased between August 20 and September 23. Trezor has examined devices from 48 customers who contacted support and continues laboratory analysis of additional units.
The attack method closely mirrors implants previously discovered in Ledger devices sold by the same reseller, adapted specifically for the Trezor Safe 5 display. Trezor has reduced its reseller network by roughly 80 percent and is investigating whether implants exist outside CryptoBilis channels or other models.


